Non-Immigrant Visas

Frequently Asked Questions

Other Non-Immigrant Visa Issues

• I am a domestic helper. Can I accompany my employer to the States?
• I have a complaint about the application process. What can I do?
• What should I do if my visa is lost or stolen?
• I have been told to obtain a Malaysian Certificate of Good Conduct. What do I need to do?
• I am going to Guam. Do I need a visa?
• I have a complaint about my treatment at the U.S. Port of Entry. Where do I send it?
• I am always being stopped for questioning and inspection when clearing immigration and customs. What can I do about that?

I am a domestic helper. Can I accompany my employer to the States?

Under certain limited circumstances, a B-1 visa may be issued to a personal servant accompanying or following to join the employer on a temporary visit to the United States. 

I have a complaint about the application process. What can I do?

All visa applicants are entitled to courteous, efficient and consistent treatment. If you feel that you were treated improperly during the processing of your visa application, you should let us know by completing our Feedback form. Your concerns will be investigated and corrective action taken where justified.

What should I do if my visa is lost or stolen?

If your visa is lost or stolen, it is very important that you report the loss of the passport and visa to the Malaysian police and that you obtain a police report in order to help protect yourself from identity theft.  We also ask that you send a fax addressed to the Fraud Prevention Unit at 60-3-2148-5801 including the following information:

• Your name, date and place of birth, and nationality;
• Your address and phone number;
• A photocopy of the lost visa, if available, or the date and place of issuance, if known;
• A photocopy of the bio-data page of your lost passport, if available.  If not, the nationality and number of your lost passport as well as the issuance and expiration dates, if available; and the
• Circumstances of the loss: when and how your passport was lost or stolen.

I have been told to obtain a Malaysian Certificate of Good Conduct.  What do I need to do?

The Certificate of Good Conduct application form is available from the Malaysian Ministry of Foreign Affairs' web site.

I am going to Guam.  Do I need a visa?

To find out, go to Visit Guam (www.visitguam.org), a web site that has information about which nationalities qualify for the Guam-only visa waiver program and which airlines are signatory carriers of this program.

I have a complaint about my treatment at the U.S. Port of Entry. Where do I send it?

You can send your complaints to the Customs and Border Protection (CBP) agency; information on how to do this is on their web site.

I am always being stopped for questioning and inspection when clearing immigration and customs. What can I do about that?

You can request the Customs and Border Protection (CBP) agency to review your situation; information on how to do this is on their web site.